Terms and conditions

Translation of the Slovenian original; not legally reviewed. Slovenian original

General information

These terms govern the use of www.sk-company.si (the website), operated by:

S & K COMPANY d.o.o.
S & K COMPANY družba za trgovino, posredništvo, proizvodnjo, gostinstvo in druge storitve, d.o.o.
Ulica Marjana Nemca 9A, 2204 Miklavž na Dravskem polju
Company registration number: 5678595000 · VAT ID: SI30254493
Email: [email protected] · Phone: 02 629 02 20 (Monday to Friday, 9.00–14.00)

Director: Silvester Kmetič (sole representation) · The company is entered in the court register at the District Court in Maribor under registration entry 10591100 (registration date: 11. 5. 1992) · Share capital: 43.816,00 EUR

By using the website, you agree to these terms. The “Online purchases” section constitutes the general terms of purchase in the online shop.

Content and information

All information on the website is provided for information only. We endeavour to keep it accurate, complete and up to date, but accept no liability for errors. Product photographs are representative; 3D product views are illustrative. We reserve the right to change website content at any time without prior notice.

Prices and enquiries

All prices on the website are in euros and include VAT, unless expressly stated otherwise. Product prices exclude delivery charges, which are shown separately for online purchases (see Delivery).

For products marked “on enquiry” and products currently out of stock, the basket helps you prepare an enquiry. Send it by email or call us, and we will reply with a quotation and purchase terms. An enquiry is not an order and places you under no obligation.

Online purchases

Payment

Products with a listed price that are in stock can be bought online when the “Continue to payment” button is available in the basket. Choose your payment method in the basket:

Only payment methods currently available are shown in the basket. We neither see nor store your payment card details or PayPal login details.

For enquiry-only products and products currently out of stock, contact us through the basket enquiry, by email or by phone. We will send you a quotation with prices and purchase terms.

Conclusion of the contract

Before payment, the basket and payment page show the selected products, quantities, delivery charge and total amount due. By clicking the payment button, you place an order that obliges you to pay. The contract is concluded when payment is successfully completed. We then display an order confirmation and also email you an order summary. The contract is concluded in Slovenian. Order details (products, delivery charge, delivery address, contact details, date, total amount and order number) are stored on our server, and the order summary is included in your confirmation email.

Delivery

Orders are delivered by Pošta Slovenije. We reserve the right to choose another carrier. We deliver only to addresses in Slovenia.

Delivery costs 5,49 € per order. Delivery is free on purchases over 35 € (the total product value in the online purchase). Meditation cushions are an exception: their value does not count towards this threshold. If an order contains 1 to 9 meditation cushions, delivery costs 5,49 € per cushion (for example, 4 cushions: 21,96 €), with no separate delivery charge for other products in the same order. For purchases of 10 or more cushions, cushion delivery is free; the general rule applies to other products in the order. The delivery charge is shown in the basket and on the payment page before payment.

Delivery time for products in stock is 7 working days.

If the parcel is damaged on receipt, contents are missing or there are signs of opening, start a complaint procedure with Pošta Slovenije: take the parcel to your nearest post office in the condition in which you received it and complete a damage report. Please also notify us at [email protected].

Invoice

You receive an itemised invoice for your purchase. We email the electronic invoice to the address you provided when ordering.

Right of withdrawal

You may withdraw from the contract without giving a reason within 14 days of receiving the ordered products. Notify us of your withdrawal at [email protected]. Include your full name, address, order number, invoice date and the products you are returning. You may use the withdrawal form (also in PDF format), but this is not mandatory. Returning the products within the withdrawal period counts as notice of withdrawal.

Return the products no later than 14 days after notifying us of withdrawal, to:
S & K COMPANY d.o.o., Ulica Marjana Nemca 9A, 2204 Miklavž na Dravskem polju.

Products must be undamaged, in their original packaging and in unchanged quantities, unless they have been destroyed, damaged, lost or reduced in quantity through no fault of your own. The only cost you bear when withdrawing is the cost of returning the products (postage).

We refund the amount paid as soon as possible and no later than 14 days after receiving your withdrawal notice. We use the same payment method you used for the purchase (your payment card or PayPal account), unless expressly agreed otherwise, at no additional cost to you. We may withhold the refund until we receive the products or you provide evidence of having sent them back.

The right of return does not apply to software, audio and video media, perishable products (products with an expiry date) past their expiry date, or products whose security seal you have opened.

Product defects and warranty

You may exercise rights relating to a product defect if you notify us within two months of discovering it. Describe the defect precisely and allow us to inspect the product. We are not liable for defects appearing more than two years after delivery. If a defect appears within six months of delivery, it is presumed to have existed at delivery.

If you have properly notified us of the defect, you may request repair, a proportionate reduction of the amount paid, replacement with a new defect-free product, or a refund. These rights are governed in greater detail by the Consumer Protection Act.

Older-stock products. Some products explicitly marked as older stock on their product pages are offered at a reduced price. Before purchase, the product page explains possible effects of storage (such as minor cosmetic marks or changes in natural materials). These stated characteristics do not constitute a product defect. All other defects and the 14-day right of withdrawal remain fully subject to these terms and the law.

Products have a warranty if this is stated on the invoice or warranty certificate. Warranty information is also given on the product page. If no warranty information is stated, the product has no warranty. The warranty applies subject to the instructions and conditions on the warranty certificate and presentation of the invoice. Claims may be made through us or directly to the manufacturer or its authorised service centre. Warranty repairs must be completed within 45 days of receipt for repair; otherwise the product is replaced with an equivalent product in proper working condition.

Report a defect or warranty claim to [email protected] or by phone 02 629 02 20 (Monday to Friday, 9.00–14.00). Send the product to the address above.

Complaints and dispute resolution

Send complaints to [email protected]; we can also help by phone 02 629 02 20 (Monday to Friday, 9.00–14.00). Within five working days we acknowledge receipt of your complaint, tell you how long we expect to handle it and keep you informed of progress. The procedure is confidential.

We endeavour to resolve disputes amicably. If this is not possible, disputes fall within the jurisdiction of the Local Court in Maribor. The law of the Republic of Slovenia applies.

We do not recognise any provider of out-of-court consumer dispute resolution as competent to resolve a consumer dispute that a consumer might initiate under the Act on Out-of-Court Resolution of Consumer Disputes.

User account

You are responsible for keeping your password secure. You may delete your account at any time on the My account page. Account data processing is described on the Privacy policy.

Copyright

The website’s text, photographs, 3D views, graphics and trademarks are protected. They may not be copied, published or used commercially without our prior permission.

Availability and liability

The website is normally available at all times, but uninterrupted operation cannot be guaranteed during maintenance, technical problems or outages at third-party providers (internet connection, electricity). We accept no liability for damage arising from website unavailability or use of its content, except where required by law.

When using the website, you undertake not to attempt to obtain other users’ personal data or disrupt the website’s operation.

Cookies and personal data

The following pages form part of these terms: Privacy policy and Cookies.

Questions and changes

Send questions and comments to [email protected]. We may amend these terms; the current version is always published on this page.

Read also: Privacy policy · Cookies